Privacy Policy

Your privacy is important to us. This Privacy Policy describes how we collect, store, use, and protect your personal data when you use our medical services or browse our website.

Data Controller

The data controller for the personal information provided through this website is Kaizen Wellness, legally represented by Dr. Gloriana Gurdián Guardia. For any questions or concerns regarding the privacy of your data, please contact us directly at the email address provided on our page.

What Information We Collect

We collect personal and medical information strictly necessary to provide you with our personalized healthcare services. This may include, but is not limited to:

Full name
Documento de identificación oficial
Email address
Phone number
Complete medical history
Información clínica específica necesaria para el tratamiento médico ofrecido

How We Use Your Personal Information

Your personal information will be used exclusively for the following purposes:

Brindarte el servicio de consulta médica especializada.
To issue authorized digital medical prescriptions.
To facilitate the medical and educational follow-up we provide.
To send complementary educational information related to your treatment.
To communicate with you regarding your treatment or specific inquiries.
Cumplir obligaciones legales y regulatorias aplicables al servicio prestado.

Confidentiality and Security

We are fully committed to protecting the confidentiality of your personal information. All our consultations and the handling of personal data are protected under medical confidentiality, in compliance with current Costa Rican legislation, specifically Law No. 8968, “Law on the Protection of the Individual with Regard to the Processing of Personal Data.”

We implement advanced technologies and administrative measures to ensure the protection of your data against unauthorized access, disclosure, or misuse.

Sharing Information with Third Parties

We do not share or sell your personal information to unauthorized third parties. Only in exceptional cases may your information be shared in a limited manner with duly authorized third parties, such as pharmacies or health authorities, and only when necessary to strictly comply with the provision of services or with legal obligations.

Your explicit consent will always be required in advance for any other type of disclosure of your personal information.

Rights of the Personal Data Owner

In compliance with Costa Rican legislation on personal data protection, you have the following rights:

Right of access to your personal data.
Right to request rectification or updating.
Right to request deletion of your data when legally applicable.
Right to object to the use or processing of your personal data.
Right to revoke your consent for the use of personal data previously granted.

You can exercise these rights by contacting us directly through the email address provided on our website.

Cookies and Tracking Technology

This website may use cookies or similar technologies solely to improve your browsing experience and access to our services. Cookies do not store confidential or medical personal information. You can configure your browser to reject them or to alert you when they are being used.

Data Retention Period

Your personal data will be stored only for as long as necessary to fulfill the medical, administrative, and legal purposes for which it was collected. After this period, it will be deleted or anonymized.

Modifications to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal or administrative regulations. Any modifications will take effect immediately upon being published on our website. We recommend that you review this page periodically.

Acceptance of This Privacy Policy

By using our website and/or booking any of our medical services, you expressly acknowledge that you have read, understood, and accepted the terms described herein.

Contact Information

To exercise your rights over your personal data, or for any specific inquiries about this Privacy Policy, you can write to us at the official email address listed on our website.