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Terms and Conditions

By using this website, purchasing digital resources, or booking our medical services, you fully agree to these Terms and Conditions.

If you do not agree with any of the points described here, we recommend that you do not use this site or our services.

About Kaizen Wellness

Kaizen Wellness is a brand created and led by Dr. Gloriana Gurdián Guardia.

We offer:

1. Virtual medical consultations focused on functional medicine and the safe prescription of medical cannabis, in accordance with current regulations in Costa Rica.

2. Digital wellness resources (for example, Kaizen Kits for sleep, stress, inflammation, hormonal balance, and longevity).

3. Free resources (guides, audios, and introductory materials).

4. Educational content on our blog and other informational materials.

All content and services have an educational and clinical-preventive purpose, but do not replace an in-person medical evaluation when necessary.

Website Use

By accessing this site, you agree to:

Make responsible use, respecting current Costa Rican legislation.
Not attempt to compromise the security, operation, or integrity of the website.
Not use the information published here for unlawful purposes or in ways that are contrary to professional and medical ethics.

Kaizen Wellness reserves the right to restrict access to the site or certain content to any user who violates these terms.

Consultations and Payments Reservations

For virtual medical consultations, the following conditions apply:

To book a consultation, a 50% advance payment of the total consultation fee is required.
The remaining 50% must be paid before the end of the session so that it can be:
1. Deliver the medical prescription (if applicable).
2. Share additional materials or complementary instructions.
Accepted payment methods:
1. Tilopay
2. SINPE Móvil
3. Bank transfer

Once the payment is confirmed, you will receive a confirmation and the access link to your virtual appointment at the email address provided. It is your responsibility to check your inbox and spam folder.

Cancellations and Rescheduling

The following policies apply to booked consultations:

Cancellation with more than 24 hours’ notice:
90% refund of the amount paid, or
Free rescheduling of the appointment
Cancellation with less than 24 hours’ notice:
No refund applies.
You may reschedule your appointment once at no additional cost.
No-show without prior notice:
The consultation is considered completed.
No refund or free rescheduling applies.

By booking a consultation, you declare that you have read and accept these policies.

Digital Resources and Kaizen Kits

Kaizen Wellness offers paid digital resources such as:

Kaizen Kits (for example: Deep Sleep, Stress & Emotional Regulation, 14-Day Anti-Inflammatory, Female Hormonal Balance, Longevity & Functional Lifestyle).
Guides, checklists, mini-programs, audios, templates, and other downloadable materials.

Terms of use:

They are digital products of an educational nature focused on self-managed habits and do not replace an individual medical consultation.
Once payment has been made and access has been granted, refunds are generally not provided, except in the case of technical failures attributable to Kaizen Wellness that prevent access to the material.
Access is personal and non-transferable. Distribution, sale, copying, or sharing of the content with third parties without express written authorization is prohibited.
Any recommendations regarding changes in diet, sleep, physical activity, or supplements must be adapted to your personal context and, when appropriate, validated with your treating physician.

Free Resources and Blog

Kaizen Wellness provides free resources such as:

They are digital products of an educational nature focused on self-managed habits and do not replace an individual medical consultation.
Once payment has been made and access has been granted, refunds are generally not provided, except in the case of technical failures attributable to Kaizen Wellness that prevent access to the material.
Access is personal and non-transferable. Distribution, sale, copying, or sharing of the content with third parties without express written authorization is prohibited.
Any recommendations regarding changes in diet, sleep, physical activity, or supplements must be adapted to your personal context and, when appropriate, validated with your treating physician.

Conditions:

All content is informational and educational and does not constitute a diagnosis or individualized medical advice.
It is not guaranteed that the information applies to all clinical cases or particular conditions.
The use of these resources is the sole responsibility of the user, who should consult their physician before making significant changes to their health.

Confidentiality and Privacy

All medical consultations are governed by medical and professional confidentiality.
The patient’s personal and medical information is handled confidentially and in compliance with current Costa Rican data protection laws.
Kaizen Wellness uses secure technologies to store and protect personal and clinical information.
By using the site or booking a consultation, you authorize the processing of your personal data for the purposes of:
Appointment management.
Necessary clinical communication.
Service improvement.

Your data will never be sold to third parties.

Medical Cannabis Use and Disclaimer

Medical cannabis is a legitimate therapeutic alternative under Costa Rican law since July 2025, always under medical prescription.
Its use, dosage, duration, and method of administration will be defined exclusively by Dr. Gloriana Gurdián or another authorized physician, when applicable.
Kaizen Wellness and Dr. Gloriana Gurdián are not responsible for:
Improper use of medical cannabis.
The patient’s failure to follow the dosages, instructions, or restrictions provided during consultation.
The patient acknowledges that:
They have received information about possible side effects (drowsiness, dizziness, increased appetite, among others).
They must report any relevant changes in their health status after starting treatment.

The patient assumes responsibility for using the treatment in accordance with the instructions provided.

Minors

Kaizen Wellness does not treat or prescribe medical cannabis to individuals under 18 years of age.
Clinical services are intended exclusively for legally responsible adults.

Limitation of Liability

The information published on this website, blog, free resources, and digital kits is intended for educational and general guidance purposes.
It does not constitute a medical diagnosis, emergency treatment, or a substitute for an in-person consultation when necessary.
Kaizen Wellness is not responsible for:
1. Health decisions made solely based on the content of the site without medical evaluation.
2. Inaccurate, incomplete, or outdated information on external sites that link to or mention Kaizen Wellness.

In the event of severe or acute symptoms or significant changes in your health, you should always seek emergency services or consult your treating physician.

Intellectual Property

All content on this website, including but not limited to:
1. Texts, guides, digital kits, programs, checklists, and audio materials.
2. Photographs, illustrations, videos, and graphics.
3. Website design, content structure, and downloadable materials.
Is the exclusive property of Kaizen Wellness and Dr. Gloriana Gurdián Guardia and is protected by Costa Rican and international intellectual property laws.
It is prohibited to:
1. Reproduce, distribute, modify, sell, or publish the content in whole or in part without express written authorization.
2. Use the materials for commercial purposes or for training others without a formal license.

Modification of Services and Content

Kaizen Wellness reserves the right to:
1. Update, modify, or remove content from the website.
2. Change features, prices, availability, and conditions of its services and digital products.

These modifications may be made at any time and will be effective upon publication on the website.

Updates to the Terms and Conditions

Kaizen Wellness may update these Terms and Conditions without prior notice.
The modifications will be effective from the moment they are published on this page.
It is recommended to review this section periodically to stay informed.

Continued use of the site and services implies acceptance of the updated versions.