Privacy Policy

Your privacy is important to us. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website, purchase digital resources, or receive our medical services.

Data Controller

The controller responsible for processing personal data collected through this website and our services is:

Kaizen Wellness, legally represented by Dr. Gloriana Gurdián Guardia.

For any inquiries related to the protection of your personal data, you may contact us at the official email address provided on this website.

Scope of Application

This Policy applies to:

  • Virtual medical consultations.

  • Purchase of Kaizen Kits and other paid digital resources.

  • Download of free resources (guides, audios, templates, etc.).

  • Use of the blog and general navigation on the website.

  • Communication through forms, email, or official WhatsApp.

What Information We Collect

We collect only the information necessary to provide our medical services and wellness resources, which may include:

Identification and contact information:

  • Full name

  • Official identification document

  • Email address

  • Phone number

Medical and health data:

  • Historial médico relevante.

  • Reason for consultation and symptoms.

  • Specific clinical information necessary for treatment (including, when applicable, the use of medical cannabis or other therapies).

Website usage and transaction data

  • Information about the digital resources purchased (kits, guides, etc.).

  • Data associated with payments (through Tilopay or other methods), without storing sensitive card information on our servers.

  • Specific clinical information necessary for treatment (including, when applicable, the use of medical cannabis or other therapies).

What We Use Your Information For

Your personal information is used exclusively for the following purposes:

Clinical services:

  • Provide specialized medical consultation services.

  • Prepare digital medical prescriptions (when applicable).

  • Follow up on your clinical case and the progress of your treatment.

Educational and wellness services:

  • Manage access to Kaizen Kits and other digital resources.

  • Send additional educational materials related to your interests (for example, sleep, stress, hormonal balance, longevity).

  • Provide basic support regarding the use of the platform or the acquired resources.

Communication:

  • Contact you to confirm appointments, rescheduling, or reminders.

  • Respond to specific questions about your wellness process.

  • Send informational communications related to important changes in services.

Legal compliance:

  • Comply with current legal, administrative, and regulatory obligations in Costa Rica, especially in matters of health and personal data protection.

We do not use your data for purposes incompatible with those described here.

Confidentiality and Security

  • All medical consultations and health information are protected by medical and professional confidentiality.

  • Kaizen Wellness complies with the provisions of Law No. 8968, “Law on the Protection of Individuals Regarding the Processing of Their Personal Data,” and its related regulations.

  • We implement technical and administrative measures to protect your information against unauthorized access, disclosure, loss, or alteration, such as:

    1. Secure platforms for video calls.

    2. Protected systems for storing medical records and notes.

    3. Restricted access to information only for personnel who need it for their role.

However, no system is 100% invulnerable; nonetheless, we are committed to continuously applying best security practices.

Sharing Information with Third Parties

Kaizen Wellness does not sell or commercialize your personal data.

We only share your information in the following specific and limited cases:

  • Authorized pharmacies or healthcare institutions, when strictly necessary for the prescription and monitoring of treatments.

  • Trusted technology providers, such as payment platforms, email services, video call tools, or clinical management systems, only to the extent necessary to provide the service (under their own privacy policies).

  • Competent authorities, when required by law, court order, or health regulations.

For any other purpose not covered here, your explicit prior consent will be requested.

Data Subject Rights

In accordance with Costa Rican data protection legislation, you have the right to:

  • Access: Know what personal data we hold about you and how we use it.

  • Rectification: Request corrections or updates when the information is incomplete or outdated.

  • Deletion: Request the deletion of your data when legally possible (for example, once minimum retention periods have been met).

  • Objection: Object to the processing of your data in certain cases permitted by law.

  • Withdrawal of consent: Withdraw your consent for data processing that is not strictly necessary to comply with legal or healthcare obligations.

To exercise these rights, you may contact us at the official email address provided on this website. We will respond within a reasonable timeframe, in accordance with legal limits.

Cookies and Tracking Technologies

This website may use cookies and similar technologies for the following purposes:

  • Improve your browsing experience (for example, remembering basic preferences).

  • Analyze site usage in an aggregated manner to improve content and functionality.

    Characteristics:

  • The cookies we use do not store clinical or sensitive information.

  • You can configure your browser to:

    1. Reject all cookies.

    2. Accept them partially.

    3. Receive notifications when the site attempts to use them.

Please note that disabling some cookies may affect the proper functioning of certain sections of the site.

Data Retention Period

Your personal data is retained only for the time necessary to:

  • Provide the contracted clinical and educational services.

  • Offer reasonable medical follow-up for your case.

  • Comply with applicable legal, administrative, and tax obligations.

Once these periods have ended, the information will be securely deleted or anonymized, unless there is a legal obligation to retain it for a longer period (for example, certain medical records).

Minors

  • Our clinical services, especially those related to medical cannabis, are intended for individuals over 18 years of age.

  • We do not provide consultations or prescribe medical cannabis to minors.

  • We do not intentionally collect personal information from minors through the site; if such data is identified, it will be securely deleted, unless it must be retained for specific legal purposes.

Links to Third-Party Websites

Our site may include links to other websites (for example, articles, references, or third-party platforms).

Kaizen Wellness is not responsible for the content, accuracy, or privacy policies of those sites. We recommend reviewing the policies of each external site you visit.

Changes to this Privacy Policy

Kaizen Wellness reserves the right to update or modify this Privacy Policy at any time, especially to:

  • Comply with new legal provisions.

  • Adapt to changes in our services, digital resources, or technology used.

These modifications will be effective from the moment they are published on this page. We recommend reviewing this section periodically.

Acceptance of the Privacy Policy

By:

  • Browsing our website.

  • Booking a medical consultation.

  • Downloading free resources.

  • Purchasing any of our digital resources.

You confirm that you have read, understood, and accepted this Privacy Policy.

Contact Information

To exercise your data protection rights, make inquiries, or submit a complaint related to the privacy of your information, you may contact us through:

  • The official email address provided on this website.

  • Our WhatsApp channel published on the page.

We will be happy to assist you and will do our best to address your requests clearly and promptly.

Schedule | Monday - Saturday | 08:00 AM - 08:00 PM

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